REFUND & RETURN POLICY

At Home Gear Living, we sell kitchen appliances and home essentials selected to make everyday living easier. We want you to shop with confidence and receive products that are in good working condition and meet your expectations.

1. RETURNS

Returns may be accepted where a product is defective, damaged, incorrect, or otherwise qualifies for a return under applicable South African consumer law.

Before returning any product, please contact us first so that we can provide the appropriate return instructions.

To request a return, please provide:

• Your order number

• Proof of purchase

• Your name and contact details

• A description of the issue

• Photos or videos of the product where applicable

2. DAMAGED PRODUCTS

If your kitchen appliance or home essential arrives damaged, please contact us as soon as possible after delivery.

Please take clear photographs of:

• The product

• The packaging

• Any visible damage

• The product label or model number

Do not dispose of the original packaging until the matter has been resolved.

Where appropriate, we may arrange an inspection or assessment before determining the appropriate resolution.

3. DEFECTIVE OR FAULTY APPLIANCES

If an appliance develops a fault or appears to be defective, please contact us with details of the problem.

Depending on the circumstances and applicable consumer law, the product may qualify for a repair, replacement, or refund.

Customers should not attempt to repair, modify, dismantle, or alter a faulty appliance before contacting us, as this may affect the assessment of the product.

4. INCORRECT ITEMS

If you receive an item different from the one ordered, please contact us as soon as possible.

Once the error has been confirmed, we will arrange the appropriate solution, which may include replacement or collection of the incorrect item.

5. CHANGE-OF-MIND RETURNS

Where applicable, change-of-mind returns are subject to the conditions communicated at the time of purchase and applicable South African consumer law.

For a change-of-mind return, the product should generally be:

• Unused

• In its original condition

• In the original packaging

• Complete with all accessories and included items

• Accompanied by proof of purchase

Kitchen appliances that have been used, installed, connected to electricity, or otherwise operated may not qualify for a change-of-mind return where permitted by law.

This does not affect any consumer rights that apply where a product is defective or does not meet the required legal standards.

6. PRODUCTS DAMAGED THROUGH MISUSE

A return, repair, replacement, or refund may not be available where damage or failure has resulted from:

• Misuse or negligence

• Incorrect installation

• Improper electrical connection

• Using the appliance contrary to the manufacturer's instructions

• Accidental damage

• Unauthorized repairs or modifications

• Normal wear and tear

This does not affect any rights available to consumers under applicable law.

7. REFUNDS

Once an approved return has been received and assessed, we will notify you of the outcome.

Where a refund is approved, it will generally be processed using the original payment method, where reasonably possible.

The time for the funds to reflect may depend on your bank or payment provider.

8. RETURN AND COLLECTION COSTS

Where a product is defective, damaged on arrival, incorrect, or otherwise qualifies for a remedy under applicable consumer law, Home Gear Living will assist with the appropriate return or collection arrangements.

For eligible change-of-mind returns, the customer may be responsible for applicable return or collection costs, where permitted by law.

9. STORE RETURNS

Customers may contact us regarding eligible returns at our physical store:

Home Gear Living
981 Masakaneng Street
Modimolle, Limpopo
South Africa

Store Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Please contact us before bringing an item to the store so we can advise you on the return process.

10. HOW TO REQUEST A RETURN OR REFUND

Contact us using:

Email: homegear.sales@gmail.com
Phone / WhatsApp: 064 607 1396

Please include your order number, proof of purchase, and details of the issue.

11. CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any rights provided to consumers under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.

Where this policy conflicts with a mandatory consumer right, the applicable law will prevail.

Home Gear Living
Smart Choices for Every Home