SHIPPING POLICY

At Home Gear Living, we specialise in quality kitchen appliances and home essentials, making it easy to shop for the products you need for your home.

1. DELIVERY AREAS

We deliver nationwide across South Africa.

We use trusted courier services to deliver orders safely and efficiently to the address provided at checkout.

2. ORDER PROCESSING

Orders are processed once payment has been successfully received and confirmed.

Orders are generally processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive your delivery or tracking information where applicable.

3. DELIVERY TIMES

Estimated delivery times are:

• Major cities and metropolitan areas: 2–4 business days

• Regional and outlying areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier schedules, and other circumstances beyond our control.

4. SHIPPING COSTS

Shipping fees will be calculated and displayed at checkout before you complete your purchase.

Any applicable free-delivery promotions will be clearly communicated on our website.

5. STORE PICKUP

Prefer to collect your order yourself? Store pickup is available.

Pickup Address

Home Gear Living
981 Masakaneng Street
Modimolle, Limpopo
South Africa

You will receive confirmation when your order is ready for collection. Please wait for this confirmation before visiting the store.

Store Hours

Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Public holiday hours may differ.

6. TRACKING

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after the courier collects your parcel.

7. DELIVERY ATTEMPTS

Please ensure that your delivery address, phone number, and other contact details are accurate when placing your order.

If a courier cannot complete delivery because nobody is available, the address is incorrect, or the location is inaccessible, additional delivery arrangements may be required.

8. DAMAGED PACKAGES

Please inspect your package when it arrives.

If the package or product appears damaged, take photographs of the packaging and product and contact us as soon as possible.

Please keep the original packaging until the matter has been resolved.

9. DELIVERY DELAYS

Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

• Courier delays

• Severe weather

• Public holidays

• High-volume periods

• Incorrect delivery information

• Unforeseen logistical circumstances

We will assist you in resolving any delivery issues as quickly as reasonably possible.

10. CONTACT US

For any shipping, delivery, or store pickup enquiries:

Email: homegear.sales@gmail.com
Phone / WhatsApp: 064 607 1396

Store Address:
981 Masakaneng Street
Modimolle, Limpopo
South Africa

Home Gear Living
Smart Choices for Every Home